Amelia Hill, Texas A&M University – Corpus Christi

Corpus Christi Public Library Community Needs Assessment

Abstract: Libraries render a great service to society. Public libraries are places open to the poor and the rich alike and as such they play an important role in promoting the progress of knowledge for communities. During these times of technological advancements, public libraries face the challenge of remaining a relevant part of the community while experiencing budget constraints.  The purpose of this study is to determine what the Corpus Christi Public Libraries can do to improve its services and better meet the needs of their community and patrons. This type of public participation is used by public administration scholars to receive information from the public on agenda-setting, decision-making, and the perceived effectiveness in government organizations (Vigoda, 2002). We hypothesize that there are ways the libraries can improve their service and increase attendance. A needs assessment was conducted for the public libraries in order to determine areas of improvement based upon the public’s needs. The survey was distributed in three key methods; online survey link, QSR digital scan code, and printed paper surveys with a total of 522 responses. The participation and engagement from the community has provided direct recommendations on program adjustments and marketing strategies. The findings indicated a need to change the public’s perspective and recommendations in the areas of hours of operation, advertisement, children and adult programs, and coffee shop.

Presentation Author(s):
Amelia Hill*

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